Staff in tourism hot spots are pleading for patience from the public
Many British travellers are opting to staycation to avoid confusing international travel guidelines and expensive PCR tests demanded by the government.
This bank holiday weekend, social media was flooded with posts from ホテル, bar and restaurant staff urging the public to ‘#BeKind’ and remember that travel will be different this year.
As the British summer season draws to a close, hospitality staff have also spoken out about a barrage of complaints from “impatient” visitors and “Tripadvisor warriors”.
Local businesses have found that visitors are “more demanding and even abusive when they can’t get a table in a restaurant or have unrealistic expectations of service,” Susan Briggs of North Yorkshire’s 観光 Network told 保護者.
One cafe in Fowey, コーンウォール, hit back at the surge in TripAdvisor complaints, in a Facebook post that went viral in May.
Owner Tania Daniel suggested that staff were leaving the hospitality industry due to the increased pressure and customer complaints.
“Fowey, very much like the rest of Cornwall, is buckling under the strain from visitors. The hospitality industry is struggling with a severe lack of staff… This is because people are changing professions for the sake of their mental health. What happened to be kind?」と投稿は言った, which garnered 4,200 好きで 618 コメント.
The BBC reported multiple cases of hotel and restaurant workers in Cornwall being sworn at or threatened with violence by customers this summer season.
Emily Gimblett, a waitress from Newquay, 前記: “I have never seen it this busy, it is ridiculous… The amount of staff we have can’t cope with the influx.”
She said she had “reached breaking point”.
Dean Banks, star chef at The Pompadour in Edinburgh, 前記: “Mental health is a very big problem among workers in our industry at the moment”.
“Some people are struggling with getting out of bed to face each day, that is a story we are hearing a lot,」と彼は言った Glasgow Reporter 今月上旬.
“Some people are having to take sick days over mental health, others are having to self- isolate due to being pinged – although we haven’t had a single positive case, we still suffer from the isolations.”
ザ・ Radisson RED’s ‘Be Kind to Hospitality’ campaign launched in May, led by the brand’s Graham Chalmers.
The group behind the campaign renewed its calls for patience and understanding this month.
“The entire hospitality industry is facing a crippling crisis right now – in fact more than one,” said Chalmers.
“The staff shortage is becoming impossible to navigate. So many businesses are suffering badly at the hands of the so-called pingdemic, with numerous staff isolating each week.
“They are really up against it and doing their absolute best in very difficult circumstances.”